Description based on the Specified Commercial Transactions Act

[Seller name]

Charanpowa Co., Ltd.

【email address】

info@sharanpoi.com

【telephone number】

080-6733-4108

[Payment method]

Payment can be made by credit card , Apple Pay, Google Pay and PayPal .

[Payment period]

Credit card : It depends on the closing date and contract details of your credit card. Please check with your card company.

Apple Pay: For payment methods and payment deadlines, please visit the Apple Pay website at https://support.apple.com/ja-jp/apple-pay .

Google Pay: For payment methods and payment deadlines, please visit the Google Pay website at https://pay.google.com/intl/ja_jp/about/ .

[Product delivery time]

We usually ship within 5 business days after receiving your order . However, if there is a delay due to out of stock, bad weather, delivery company circumstances, or any other reason, we will notify you by email.

For pre-order items, please check the display for each product.

[Returns and exchanges]

Product defects (damage, damage) or incorrect product due to our fault

We do our utmost to ensure that products are delivered in perfect condition, but if the product you receive is dirty or damaged, or is different from what you ordered, please contact us within 7 days of receiving the product. We will promptly exchange the product. If we are unable to arrange a replacement, we will refund your purchase. Please note that even in this case, we cannot accept exchanges for the following products:

 

・Items that have arrived more than 7 days ago

- Products that have been used, refurbished or cleaned

・Products that have become dirty or scratched while in the customer's possession

- Products that are returned in a condition that is significantly different from when they were delivered (including the box and accessories)

・Other items not eligible for return

  

Returns and exchanges due to customer convenience

 We accept returns and exchanges for products within 7 days of delivery. Please note that shipping fees will be borne by the customer. Please note that we do not accept returns or exchanges for pre-ordered items. Please note that we cannot accept returns for the following items, even if they are within 7 days of delivery:

 

・Items that have arrived more than 7 days ago

- Products that have been used, refurbished or cleaned

・Products that have become dirty or scratched while in the customer's possession

- Products that are returned in a condition that is significantly different from when they were delivered (including the box and accessories)

・Other items not eligible for return